The pandemic may have changed your concierge needs, but it is our commitment to provide you with a better and more efficient Visa Concierge experience.
The newly upgraded Visa Concierge provides a modern, personalized experience which allows you to self-book your dining, staycation, flights and activities. Now you can reach out to our 24/7 team via phone, email, live chat and third-party chat channels* like WhatsApp, LINE and KakaoTalk.
No matter how small your world might seem right now, with Visa Concierge, you can experience the extraordinary, everyday.
*In selected markets
We understand you may have questions about the upgraded Visa Concierge, and we're here to help.
Yes, Visa Concierge already exists. However, we've upgraded the platform to enable a better customer experience. We've introduced the third-party chat channels and a series of functionalities to support you in navigating and making the most of the new normal.
The upgraded Visa Concierge is:
Built with domestic use in mind
Enabled for third-party chat channels on WhatsApp, LINE and KakaoTalk in selected markets
Supported in multiple languages
Inclusive of a new self-booking function for:
▹ Restaurants and staycations
▹ Tickets for local attractions
domestic and international flights
▹ Limousines, with exclusive Visa
discounts off retail rates
Robust support for COVID-19 related information such as travel advisories and testing arrangement
Why am I asked for my full card details upon signing up to Visa Concierge? Is it safe?
You are required to provide full card details to ensure we provide the right benefits and services to you and for processing of Visa Concierge related transactions. Yes, your card details are safe and securely encrypted with Visa.
In which countries/regions is Visa Concierge available?
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